Job Description

When was the last time you changed the world? In Virginia Tech's Division of Student Affairs, that's exactly what we're doing every day-guiding, nurturing, and supporting students as they learn and grow into the leaders and world-changers of today and tomorrow.
We're currently searching for a Junior Systems Administrator to join our IT team in Blacksburg, VA, to help support the programs and services of Student Affairs. So, if you are a tech-savvy, customer service-focused individual with an eye for detail and a love of team collaboration, this could be the job for you!

HERE'S WHAT YOU NEED TO KNOW ABOUT THIS ROLE:
1) You'll be joining the IT department in the Division of Student Affairs and serve as a support member of a technical team that services over 900 computer workstations, printers, laptops, and Apple devices utilized by 1200 departmental users accessing Student Affairs network resources.
2) You'll provide technical support (either in-person, by phone, or by email, via an internal ticketing system) to departmental users and ensure that IT security guidelines and best practices are followed consistently and effectively.
3) You'll be responsible for installing, maintaining, and updating end-user hardware and software with an emphasis on troubleshooting, diagnosing, and resolving computer and network problems promptly while providing excellent customer service.
4) You'll be expected to understand when and how to escalate issues to the appropriate technical staff to assist in resolving service and computer issues.
5) You'll be tasked with creating and maintaining technical documentation. Accurate and detailed record keeping is necessary for various reasons including inventory, purchasing, and Network Infrastructure & Services orders.
6) You'll be reporting directly to the Assistant Director of IT for Student Affairs.
7) You'll be offered a base compensation package between $40,000-$45,000, along with a that includes health insurance, paid leave, retirement, tuition assistance, VT discounts, and so much more!

HERE'S WHAT YOU NEED TO KNOW ABOUT THE UNIVERSITY:
1) : Virginia Tech as an employer is committed to developing well-rounded employees who are active members of the university community as well as the community at-large. From comprehensive insurance plans to tuition assistance, Virginia Tech offers employees a variety of benefits and perks to help team members build a fuller and more balanced life.
2) : For our students and ourselves, the Division of Student Affairs believes that changing the world requires courageous leadership and commitment to curiosity, integrity, civility, and service to others. Our culture is defined by a commitment to our Aspirations for Student Learning.
3) THE TEAM: The IT team is a group that understands they play an important role in protecting the interests and integrity of the university, the students, and its employees. They accomplished this by making safety, security, and defense their number one priority.

Required Qualifications

* Associate degree in Information Technology or equivalent computer related support experience.
* Proven history of providing excellent communication, interpersonal, customer service, and problem-solving skills.
* Previous experience with the following software: Windows and Apple OS environments; Microsoft Office; Microsoft SharePoint; Microsoft Office 365; Outlook; OneDrive; and Google Apps.
* Previous professional experience with:
o Providing IT support in person, by telephone, or through a ticketing system
o Creating and maintaining technical documentation
o Maintaining inventory and fixed assets documentation
o Installing and maintaining end-user hardware and software
o Applying software updates and patches to servers and desktop computers.

Preferred Qualifications

* Bachelor's degree in Information Technology or related field.
* Demonstrated ability to work efficiently in stressful situations.
* Demonstrated experience in configuring devices for enterprise networks.
* Previous experience performing inventory reconciliations/audits.
* Previous experience with IT security protocols and practices.
* Understanding of and support for IT security practices. Experience with Active Directory, GPO, DNS, DHCP, creating and removing accounts.

Pay Band

3

Appointment Type

Regular

Salary Information

$44,000-$50,000

Review Date

1/24/2024

Additional Information

The successful candidate will be required to have a criminal conviction check.

About Virginia Tech

Dedicated to its motto, Ut Prosim (That I May Serve), Virginia Tech pushes the boundaries of knowledge by taking a hands-on, transdisciplinary approach to preparing scholars to be leaders and problem-solvers. A comprehensive land-grant institution that enhances the quality of life in Virginia and throughout the world, Virginia Tech is an dedicated to knowledge, discovery, and creativity. The university offers more than 280 majors to a diverse enrollment of more than 36,000 undergraduate, graduate, and professional students in eight , a , a college, , and . The university has a significant presence across Virginia, including the in Northern Virginia; the Health Sciences and Technology Campus in Roanoke; sites in Newport News and Richmond; and numerous and . A leading global research institution, Virginia Tech conducts more than $500 million in research annually.