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Sales Ticket Agent - Guest Services
Job Description
Seasonal (Seasonal)
We are looking for people who are passionate about life and what they do. People who love the mountain lifestyle and who want to be at Snowshoe! We seek qualified candidates that exemplify our Core Values of Performance, Integrity, Collaboration, Environment, and most of all Fun!
Our goal at Snowshoe is to provide exceptional mountain experiences for our guests, employees, and community. We do so by embracing authenticity, celebrating our differences, and finding ways we can all connect through our shared passion for the mountain. At Snowshoe everyone is welcome, and we encourage you to be yourself. Simply put, you belong up here and we can't wait to see you on the mountain!
Work, Play, Get Paid and Enjoy the Perks:
Join us for Summer 2024! Be in the middle of it all as an on-site ticket & activity sales agent. The Depot and On Mountain Sales locations are the hubs for guest information and product sales, including lift tickets, season passes, adventure activities, event ticket, and more. You'll work in a fast-paced, team environment with insight into all areas of the resort. Help us guide our guests through their trip like the Swiss army knife of resort knowledge you'll be. This position qualifies for perks including free season pass, free rentals, discounted lift tickets, discounts across our mountain and across our industry!
RESORT OVERVIEW, CULTURE AND VISION
Snowshoe is the premier destination for Mid-Atlantic and Southeast skiers, snowboarders and winter enthusiasts. We offer 257 acres of skiable terrain, 1500 vertical feet, 57 trails and the best snow around. Enjoy our world class events, cool mountain temperatures, beautiful vistas and 11,000 acres of unspoiled wilderness.
POSITION SUMMARY
Be in the middle of it all as an on-site ticket & activity sales agent. The Depot and On Mountain Sales locations are the hubs for guest information and product sales, including lift tickets, season passes, adventure activities, event ticket, and more. You'll work in a fast-paced, team environment with insight into all areas of the resort. Help us guide our guests through their trip like the Swiss army knife of resort knowledge you'll be.
ESSENTIAL DUTIES
This job description is an overview of the scope of responsibilities and is not intended to be an inclusive list of job tasks and expectations. With the evolution of this resort and position, the responsibilities of this position may change.
QUALIFICATIONS, KNOWLEDGE, SKILL AND ABILITY REQUIREMENTS DIRECT EXPERIENCE
Education: High School or Equivalent
Experience: Resort and sales experience or one year of related work experience
ENGAGEMENT
COMMUNICATION
DELIVERY
FLEXIBILITY
PHYSICAL DEMANDS AND WORKING CONDITIONS
This position may be required to work evenings, weekends and holidays.
Office Environment:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily- reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.
An Equal Opportunity Employer
We are looking for people who are passionate about life and what they do. People who love the mountain lifestyle and who want to be at Snowshoe! We seek qualified candidates that exemplify our Core Values of Performance, Integrity, Collaboration, Environment, and most of all Fun!
Our goal at Snowshoe is to provide exceptional mountain experiences for our guests, employees, and community. We do so by embracing authenticity, celebrating our differences, and finding ways we can all connect through our shared passion for the mountain. At Snowshoe everyone is welcome, and we encourage you to be yourself. Simply put, you belong up here and we can't wait to see you on the mountain!
Work, Play, Get Paid and Enjoy the Perks:
- Free skiing + riding privileges with direct to lift access at 14 iconic resorts including: Snowshoe Mountain, Stratton, Palisades Tahoe, Mammoth Mountain, Steamboat and more!
- 401(k) plan (Available to any employee over the age of 18)
- 12 Discounted Friends and Family $25 Winter Lift Ticket Vouchers
- 30% - 45% off Snowshoe food & beverage locations (excludes alcohol)
- 30% off soft goods and 15% off hard goods at Snowshoe owned retail locations.
- Pro Deals from some of the industries top brands such as Smartwool, Smith, Dakine and North Face
Join us for Summer 2024! Be in the middle of it all as an on-site ticket & activity sales agent. The Depot and On Mountain Sales locations are the hubs for guest information and product sales, including lift tickets, season passes, adventure activities, event ticket, and more. You'll work in a fast-paced, team environment with insight into all areas of the resort. Help us guide our guests through their trip like the Swiss army knife of resort knowledge you'll be. This position qualifies for perks including free season pass, free rentals, discounted lift tickets, discounts across our mountain and across our industry!
RESORT OVERVIEW, CULTURE AND VISION
Snowshoe is the premier destination for Mid-Atlantic and Southeast skiers, snowboarders and winter enthusiasts. We offer 257 acres of skiable terrain, 1500 vertical feet, 57 trails and the best snow around. Enjoy our world class events, cool mountain temperatures, beautiful vistas and 11,000 acres of unspoiled wilderness.
POSITION SUMMARY
Be in the middle of it all as an on-site ticket & activity sales agent. The Depot and On Mountain Sales locations are the hubs for guest information and product sales, including lift tickets, season passes, adventure activities, event ticket, and more. You'll work in a fast-paced, team environment with insight into all areas of the resort. Help us guide our guests through their trip like the Swiss army knife of resort knowledge you'll be.
ESSENTIAL DUTIES
- Sell lift tickets, activities, and other resort products through multiple sales systems.
- Provide exceptional guest service through knowledgeable and positive interactions with our guests.
- Guide our guests through their vacation experience by making recommendations for products, amenities, or providing other resort information.
- Assist with maintaining welcoming atmosphere for guests, including the exterior & interior appearance of our On Mountain Sales locations.
- Assist with opening & closing procedures, including verified money drops.
- Assist with ensuring proper inventory & supply levels.
- Participate in pre-shift, department, and resort meetings as necessary.
This job description is an overview of the scope of responsibilities and is not intended to be an inclusive list of job tasks and expectations. With the evolution of this resort and position, the responsibilities of this position may change.
QUALIFICATIONS, KNOWLEDGE, SKILL AND ABILITY REQUIREMENTS DIRECT EXPERIENCE
Education: High School or Equivalent
Experience: Resort and sales experience or one year of related work experience
ENGAGEMENT
- Is inquisitive and curious, always asking questions; Seeks new and/or different or ways to improve the business; Thinks outside the box.
- Demonstrates true passion for the job, the resort, and the company overall.
COMMUNICATION
- Communicates clearly and appropriately - both orally and in writing.
- Responds to questions or requests in a timely manner.
- All communication is down home and strives to improve upon a high level of guest service in a friendly manner.
DELIVERY
- Ensures a guest driven atmosphere and improves commitment to a service level that exceed our guests' expectations.
FLEXIBILITY
- Adapts and is flexible to changing business circumstances across a season.
PHYSICAL DEMANDS AND WORKING CONDITIONS
This position may be required to work evenings, weekends and holidays.
Office Environment:
- Able to lift, carry, or otherwise move and position a minimum of 20 pounds on an occasional basis.
- Manual dexterity to operate a computer and other common office equipment on a constant basis.
- Auditory and visual acuity to operate computers, phones, mobile devices and basic office equipment on a constant basis.
- Ability to work for extended periods of time sitting, bending, reaching, and speaking on a constant basis.
- Ability to work for extended periods of time standing, walking, kneeling, pushing and pulling on an occasional basis.
- Talking and hearing occur continuously in the process of communicating with guests, supervisors and other employees.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily- reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.
An Equal Opportunity Employer
Job Summary
Company
Start Date
As soon as possible
Employment Term and Type
Regular, Full Time
Required Education
High School or Equivalent
Required Experience
1+ years
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