Build Your Career. Build America's Future.
Vulcan Materials Company is the nation's largest producer of construction aggregates and a major producer of aggregates-based construction materials including asphalt and ready-mixed concrete. When you join Vulcan, it's more than starting an exciting career - you get to make a difference for millions of people every day across the country.

When you join Vulcan, you join a dynamic culture in which career development is encouraged, excellence is rewarded and diversity is valued. No matter the role or the location across the country, every member of the Vulcan team lives through the Vulcan Way: doing the right thing, the right way, at the right time.

About the Job:

Maintains positive working relationships with end users, support personnel and management. Primary responsibility is for problem resolution, installations, migrations and performance of IT Infrastructure technology in the business environments. This position is responsible for recording of support calls into the centralized helpdesk ticket tracking system as well as support call resolution. This responsibility also includes the application of technical and system knowledge to provide installation and support of IT technology for the business. This responsibility will include the project management of problem resolution for technical issues and installations. The resources that this position may work with and coordinate for these efforts include networking and system integration resources as well as support resources and management. The technology involved in projects and problem solving may include Wireless, Web Conferencing, Terminals, PC's, Networking, Servers, Printers, Time Systems, Power Supplies, Cellular devices and other IT technology as needed to support the business. Problem solving of issues by analyzing, identifying and diagnosing faults and symptoms using established processes and procedures. Complies with all standard practices, procedures and policies governing principal duties and responsibilities.

What You'll Do:

Problem Resolution

• Recording of support calls into the centralized helpdesk ticket tracking system as well as support call resolution management.
• Resolution of Support calls.
• Provide support for existing IT technology in the business environments, including Wireless, Networking, Servers, Terminals, PC's, Printers, Web Conferencing, Power Supplies, cellular devices and other IT technology as needed to support the business.
• The project management of problem resolution for technical issues. The resources that this position may coordinate for these efforts include technicians, networking and system integration resources as well as support and management. There is a requirement during these efforts to maintain positive working relationships with stakeholders and end users as well as keep management informed of the status.
• The application of technical and system knowledge to provide installation and support of IT technology in the business environments.
• Operation of technical tools to collect and document system information that can provide troubleshooting data to analyze and solve problems.
• Troubleshooting of problems by analyzing, identifying and diagnosing faults and symptoms using established processes and procedures.
• Performs root cause analysis and develops checklists for typical problems.
• Coordination with onsite internal and external technical resources as needed to meet support requirements.
• Responsible for ensuring that troubleshooting supports company technology standards and procedures.
• Recommending procedures and controls for problem prevention.

Technology Installations

• Recording of installation requests into the centralized helpdesk ticket tracking system and following thru to completion which may include escalation/and or reassignment.
• Installation of IT technology in the business environments, including Wireless, Terminals, PC's, Time Systems, Printers, Power Supplies and other IT technology as needed to support the business.
• Coordination with onsite internal and external technical resources as needed to meet support requirements.
• The project management of installations to provide for the IT technology in the business environments. The resources that this position may coordinate for these efforts include technicians and system integration resources. There is a requirement during these efforts to maintain positive working relationships with stakeholders and end users and keep management informed.
• Responsible for ensuring that installations support company technology standards and procedures.

Administrative and Documentation

• Recording of service requests into the centralized helpdesk ticket tracking system. Providing problem resolution if possible or coordinating with or assigning appropriate resources to complete request as quickly and efficiently as possible.
• Responsible for completing all assigned service requests in the centralized helpdesk ticket tracking system and recording resolutions.
• Responsible for keeping manager and business owners updated on status of installations and service requests.
• Cost tracking and expense reporting.

Technical Training

• Provide technical knowledge transfer to end-users and other support personnel as needed to support the business.
• Evaluates training needs, training materials available and recommends training alternatives as approved by the TSS Manager.
• Assists in the coordination, planning, and scheduling of training as approved by the TSS.

What We're Looking For:

• Bachelor's Degree in information technology or computer science or equivalent experience required.
• Requires two to five years' experience in computer support.
• Ability to apply knowledge of Wireless, Network Wiring, LAN/WAN Networking, Servers, Web conferencing, Terminals, PC's, Printers, Time Systems, Power Supplies and other IT technology as needed to support the business.
• Ability to consult with users to diagnose hardware, software and network issues.
• Ability to use technical tools to retrieve system troubleshooting data to analyze and solve problems.
• Ability to work with users to test solutions and verify that the system has been returned to functioning state.
• Organizational skills with the ability to plan, estimate, and coordinate IT projects, set priorities with daily support demands, and achieve quality results.
• Some familiarity with project tracking and working with teams of technical resources to meet project objectives on schedule and budget.
• Strong interpersonal skills and the ability to develop effective working relationships with end-users, information services department, technology vendors and helpdesk team.
• Ability to consistently apply good judgment skills to maintain IT technology while minimizing disruption to business operations.
• Good written and verbal communication skills to keep end users, management, and vendors informed of the status of their requests, and general technology support information.
• Must be self-directed and be able to handle service requests and installations with minimal supervision while keeping managers informed of the status.
• Responsible for ensuring that IT support provides company technology standards and procedures.

What You'll Like About Us:

Great Company Culture. Our people share a competitive drive for excellence in an environment of trust, teamwork, open-mindedness, and communication.

Safe. The industry leader in health and safety standards. We are committed to creating a safe work environment and protecting all employees and customers.

Meaningful Work. What sets us apart is the work we do impacts our daily lives - and every employee contributes. Our aggregates produced are used to build roads, schools, hospitals, airports, and housing throughout the United States.

Health Benefits. Medical, Dental, and Vision programs, plus much more.

Rest and Relaxation. Paid vacation, personal floating days, and paid holidays.

Prepare for the Future. 401(k) with company match and contribution.

Training and Development. We see our development programs and helping our employees meet their goals as a key part of our business.

Vulcan Materials Company is committed to employing a diverse workforce. You will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability. You also have the right to be free from discrimination for medical needs arising from pregnancy, childbirth, or related medical conditions.